Frequently Asked Questions
These answers explain how the BestRateUAE marketplace works. Product eligibility, credit decisions and financial-product terms are determined by the relevant participating financial institution.
Yes. You can use the marketplace to explore available product information. Whether you qualify for a particular product is determined solely by the relevant financial institution based on its current eligibility criteria.
Eligibility requirements, including employment status, length of service and probation requirements, vary by provider. BestRateUAE does not determine whether or when a customer is eligible to apply.
You should contact the financial institution that provided your existing facility. It can explain how the employment change may affect your facility and what steps, if any, are required under your agreement.
No. BestRateUAE does not receive or process loan repayments or other customer funds. Repayments must be made directly to the relevant financial institution using the channels it provides.
Early or additional repayment options, fees and their effect on the outstanding balance or tenor depend on the terms of your facility. Please contact your financial institution for information specific to your product.
Approval and rejection decisions are made solely by the relevant financial institution. Questions about the reason for a decision, reconsideration or alternative products should be directed to the provider. You may continue to explore other product information available on the BestRateUAE marketplace.
Assessment and decision timelines vary by financial institution and product. BestRateUAE does not control or guarantee approval, rejection or processing times.
Yes. Our Customer Support Team can help you navigate the marketplace, understand how information is displayed and use the platform features. The team does not provide financial, investment or credit advice and does not assess your eligibility for a financial product.
You may use BestRateUAE to explore information about refinancing or loan-transfer products made available by participating financial institutions. Any new facility, settlement, transfer, eligibility assessment or approval is handled solely by the relevant financial institutions.
No. BestRateUAE provides marketplace functionality and information to support product discovery. You decide which products or providers you wish to explore. We do not recommend a particular financial product or make suitability decisions on your behalf.